6222bd FAQ — Frequently Asked Questions & Detailed Answers

6222bdA complete record of your betting history and transactions can be found inside your account. Here's how to access it —

History is typically shown for the past 3 months. For older records, please email support.

Before your first withdrawal 6222bdCompleting KYC on - is mandatory. It only needs to be done once. Required documents:

• Proof of identity: Clear photos of the front and back of your National ID (NID), or a photo of the data page of your passport.
• Selfie: A clear photo of you holding your NID — both your face and the card must be visible.
• Proof of address (if required): A recent utility bill or bank statement.

Deposit steps:

If images are unclear or details don't match, you'll be asked to resubmit. Contact support if you run into any issues.

6222bdTo claim -'s welcome bonus, follow the steps below:

A few important things to note:

• The welcome bonus is available once per new account only.
• To use a bonus, you must meet the specified wagering requirements (see details below).
• Bonus validity is generally 30 days — any unused bonus is forfeited once the period expires.
• The bonus can be used for both Sports Betting and casino games.

6222bdSome account details on - can be updated easily, while others have restrictions.

What you can change yourself:

• Password: You can update this at any time by logging in and going to Account Settings > Security.
• Email address: Through Account Settings — enter a new email address and verify with OTP.
• Contact preferences: SMS and email notifications can be turned on or off.

For the following, you'll need to contact support:

• Change mobile number: Your registered number cannot be changed directly. If you no longer have access to the old number, contact support with your NID and new number. The update is typically processed within 24–48 hours via KYC verification.
• Full name: If any name discrepancy is found after KYC verification, it will be corrected to match your NID.
• Username: Cannot be changed once set.

A wagering or "rollover" requirement means you must place a specified amount in bets before you can withdraw the bonus funds. 6222bdHere's how it works:

A simple example: Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 10x, you'll need to place a total of ৳10,000 in bets before you can withdraw.

• Which bets count: Generally, Sports Betting bets at minimum odds of 1.50 and most slots bets count in full. Some Live Casino games may only count partially.
• Condition completion progress: Your real-time progress toward meeting the requirements is visible in the bonus section of your account.
• Validity: You generally have 30 days from receiving the bonus to meet the wagering requirements.
• Maximum bet limit: During an active bonus, a maximum of ৳500 in bonus funds can be used on a single bet (may vary by offer).

Each offer has its own terms — read the details of any offer before claiming it.

6222bd- uses decimal odds format, which is the easiest to understand for players in Bangladesh. Simple formula:

Winnings = Stake × Odds

Example 1: You bet ৳1,000 at odds of 1.85 and won → ৳1,000 × 1.85 = ৳1,850 You receive (profit ৳850).

Example 2: Win at 2.50 odds with ৳500 → ৳500 × 2.50 = ৳1,250 You receive (profit ৳750).

A few simple tips for understanding odds:

• 1.01 to 1.49: Heavy favourite — lower returns if they win.
• 1.50 to 2.50: Moderate probability, balanced returns.
• 2.51 and above: Low probability, but a big payout if they win.

6222bd- also offers fractional and American odds formats in the account settings, in addition to decimal. However, decimal odds are the most convenient for users in Bangladesh.